Shipping
When will I recieve my order?
Our processing times are 3-5 business days (because our products are made fresh to order). Standard shipping typically takes 2-5 days, excluding any unfroeseen shipping delays.
In short, you should recieve your order within 1 and a half weeks (or less) from your order date.
How can I track my order?
You should recieve email updates for your order (If it is not in your inbox, please check your spam folder, and double check if you entered in the correct email address at checkout). You will find the tracking number for your package in the shipping confirmation email. For further questions, please email info@amaryahenna.com.
I need my order by a certain date. Can you process it faster?
Our processing times are 3-5 business days. Please order in advance of the date that you need the henna. In addition, expedited shipping is also available to get your order delivered faster. Requesting overnight or same day processing will incur rush fees.
If you need your order before a certain date, please message us prior to placing your order. If it is reasonable, we will try our best to ensure that your order gets to you on time. Simply leaving a need by date at checkout is not enough to guarantee your order will be delivered by said date.
I entered in the wrong address, how do I go about correcting it?
Please contact us through email at info@amaryahenna.com with the correct address ASAP. We will deliver to the address as you enter it and will not be liable for late or failed delivery if the quoted address is incorrect or incomplete. Please see our shipping policy for more details on incorrect addresses.
Can I pick up my order if I live in Atlanta?
Yes, if you reside in the metro Atlanta area and would like to pickup your order, you may select that option at checkout. Please visit our Local Pickup tab before purchasing, to ensure it is the right decision for you.
Do you offer international shipping?
We currently only ship to the US and Canada.
Storage
How should I store my leftover henna/jagua?
Please store our cones and/or paste in the freezer until you are ready to use them! Storing them like this will preserve the staining power for 6 months to a year.
What happens if I don't store my henna/jagua in the freezer?
Our henna is 100% natural, made without any dyes, chemicals, synthetics, or preservatives. Due to this, if left out at room temperature for an extended period of time (10+ days) then the staining quality will begin to decrease significantly. This is why we strongly recommend leaving your cones in the freezer when not in use.
Stain Troubleshoot
How should I care for my henna stain?
Leave your henna on for as long as possible, avoid water for the first few days. Detailed instructions come with every order to ensure you get the best stain possible.
Why is my henna stain orange and not red?
After leaving our henna on for at least 3-4 hours, your henna should be orange after wiping off. This is completely normal, as natural henna takes 24-48 hours to fully develop on the skin. After a few hours you will notice that the henna is darkening into a deep red, especially if placed on the hands and feet.
Why is my jagua stain not showing up after wiping off?
Once you wipe the jagua off, it will show up a very faint gray if at all on the skin. It will darken to a rich deep blue/black color after 6-12 hours, just like with henna.
How many days before my event should I apply my henna?
You should apply your henna at least 1 or 2 days before your event, in order for it to develop to the deepest and darkest stain possible. We recommend ordering in advance.
Returns, Refunds, & Exchanges
Under what conditions do you accept returns?
Due to the perishable nature of most of our products, we only accept returns and/or refunds on items that are not handmade (i.e. henna/jagua powder, acrylic practice hands, glitter packs, cellophane, starter kits, etc). They also must not be used, and the return must be requested within 10 days of package delivery. Please see our Return & Refund policy for more details.
Do you offer refunds?
We will only offer refunds on handmade products in certain circumstances, such as in the unlikely event our henna doesn’t stain, or order issues in which we are at fault. Refunds will NOT be offered for order issues brought up after 10 days of package delivery. Please let us know ASAP if you have any issue at all with your order, at info@amaryahenna.com.
How do exchanges work?
We do not offer exchanges. All items need to follow the return process.
There was a mistake with my order, what do I do?
If you receive your package and a mistake has been made on our part, you must notify us within 10 days of package delivery so that we can promptly correct the situation.
The item I received is damaged or defective, what do I do?
If you received a defective product, please email us with your order number, detailed description and picture of the damaged item to info@amaryahenna.com.
General Questions
I’m new to henna, any tips?
Yes, detailed instructions on how to apply henna and care for your stain come with every order. Read them thoroughly, as they are key to getting that perfect dark stain. You may also visit our How to Apply + Aftercare tab for instructions as well.
Try out our stencils for an effortlessly cute design! They are very beginner friendly.
Can our henna be used for freckles?
Yes, they can! Just make sure you are applying the henna to clear clean skin free of oils and lotions, and follow the instructions provided.
Is jagua 'black henna'?
No, jagua is NOT black henna. In fact, jagua is not henna at all. Jagua gel comes from the Genipa Americana fruit grown in Central & South America. It stains a dark blue - black color, and is free from any dyes, preservatives, or toxic chemicals (including PPD), making it far superior to the very dangerous “black henna”. If you have citrus allergies we would recommend you do not use.
Do you offer wholesale?
Yes, we do offer wholesale at discounted prices for majority of our products. If you would like to order in bulk, please visit our Wholesale tab for further instructions.
Do you offer local pickup?
Yes, if you live in the metro Atlanta area and you would like to pickup, please visit our Local Pickup tab before ordering.
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